FAQ

Shipping Costs

Q: How much does shipping cost within the United Kingdom?
A: Shipping is free on all orders within the United Kingdom.

Q: Are there any hidden fees at checkout?
A: No, all costs are transparently displayed at checkout, ensuring no hidden fees.

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1 business day, Monday to Friday.

Q: What is the cut-off time for placing an order?
A: Orders placed before 17:00 UK (GMT) will be processed the same day.

Q: When are weekend orders processed?
A: Orders placed on weekends will be processed on the next business day.

Transit Time

Q: How long does delivery take?
A: Estimated delivery time is 2-5 business days.

Q: On which days do you ship orders?
A: Shipments occur from Monday to Saturday.

Returns and Refunds

Q: Can I return a product if I change my mind?
A: Yes, customers in the United Kingdom can cancel their purchase and return the product within 30 days of receipt without providing a reason.

Q: How do I initiate a return?
A: To initiate a return, contact our customer service at info@eternafashion.com with your order number and a detailed reason for the return.

Q: What happens after I request a return?
A: Once your return request is reviewed, we will send you detailed instructions and, if applicable, a prepaid shipping label.

Q: Who covers the return shipping costs?
A: For defective products (e.g., incorrect, damaged, or faulty items), return shipping is free of charge.

Q: How should I package the returned items?
A:

  1. Safely pack the item in its original packaging with all tags and labels attached.
  2. Include the return authorization form and any supporting documents or images.
  3. Print and attach the provided return label.

Payments and Currency

Q: What payment methods do you accept?
A: We accept secure payments via PayPal for a fast and trusted checkout experience.

Q: In which currency are transactions processed?
A: All transactions are processed in British Pounds (GBP).